Support
Help from people who sail.
A route that looks wrong, a question about your plan, or something that doesn't work: email us and a person reads it.
What to include
These four things let us find your route and reproduce what you saw.
The route
Its link, or the date and the start and end from Account → Route History.
Model and forecast run
As the map banner shows it, e.g. GFS · Run: Sep 28, 01:00 PM.
Your device
iPhone model and iOS version, or your browser and computer.
What you expected
And what you saw instead. A screenshot helps most.
Is the forecast current?
The banner at the top of the map shows it live: which forecast run you are looking at and whether a newer one exists. There is no separate status page.
Common questions
Can I navigate with OpenSail?
No. OpenSail plans passages; it is not a navigation system. Underway, use your chartplotter and official charts.
Why does my route say “Route planned on …”?
A saved route keeps the forecast it was planned with. When a newer forecast arrives, tap Re-plan to plan again on it.
How do I change or cancel my plan?
Account → Profile → Manage billing. See plans and prices.
How do I download or delete my data?
Account → Profile has “Download my data” and “Delete my account”. See the privacy policy.